The applicant:

• completes the self-evaluation form, which enables evaluation on how well the offer is adapted to families with children
• submits a certification application together with the required documentation and evidence of compliance with the criteria
• has technical and professional support throughout the entire certification process.

Self-evaluation is the first step that helps identify the existing advantages of the offer, but it also helps detect possibilities for further enhancement of the service quality

After the application is received, the following steps are carried out:

• administrative verification of the documentation
• analysis of submitted evidence on criteria fulfillment
• preparation for on-site evaluation.

A certified evaluator does the following:

• verifies the submitted documentation
• performs on-site inspection of the facility or location
• creates evaluation report.

In case of any deficiencies are identified, the applicant is given a period of up to 20 days to address them.

Certification committee makes its decision based on:

• results of self-evaluation
• submitted documentation and evidence
• results of on-site evaluation and evaluator’s report.

RULES FOR THE PUBLICATION OF RESULTS AND THE USE OF CERTIFICATION MARKS

In order to ensure transparency, equal treatment of all participants, and the protection of the integrity of the certification process, evaluation results shall be considered official only after the completion of all evaluation and re-evaluation activities and their official publication by the Certification Program Owner.

All data, reports, draft results, and communications provided prior to the official publication are intended solely for internal informational purposes and shall not be considered final results.

Prior to the official publication, the following actions are prohibited:

• Publicly disclosing evaluation or certification results;
• Presenting a certificate as having been awarded;
• Using the names, designations, logos, or any other certification marks associated with the certification program;
• Organizing media releases, press conferences, or promotional activities that include certification results;
• Distributing result-related information to third parties without the prior written consent of the Certification Program Owner.

The right to use the certification name, designations, logos, and other certification marks is granted exclusively upon the official award of the certificate and the official publication of results by the Certification Program Owner.

The Certification Program Owner reserves the right to take appropriate measures in cases of unauthorized use of certificates, certification marks, or the premature disclosure of certification results.

Certified tourism service providers are awarded:

• Family Welcome Certificate
• the right to use the certificate logo
• independent official quality label

The certificate is valid for two years, after which a recertification process takes place, to confirm continued compliance with the established quality standards.